Privacy Policy
True Care Advocates (“we,” “us”) respects your privacy. This policy explains what information we collect through this website, how we use it, and the choices you have.
Information we collect
- Information you give us. When you submit our consultation form, we collect your name, email, phone number, ZIP code or location, your relationship to the patient, and any details you choose to share about the situation, insurance provider, and preferences.
- Technical information. Our hosting provider may automatically log basic data such as IP address, browser type, and pages visited, for security and reliability.
Please don’t send Social Security numbers, insurance member IDs, or full medical records through the website. We’ll collect what we need securely once we start working together.
How we use it
- To respond to your inquiry and schedule your free consultation.
- To provide and improve our advocacy services if you become a client.
- To meet legal, accounting, and professional obligations.
We do not sell your personal information, and we do not use it for advertising.
Who we share it with
We share information only with service providers that help us operate, such as our form-processing provider ([FORM PROVIDER, e.g. Formspree]), email, and website hosting. They may use it only on our behalf. Once you are a client, we share information with providers, insurers, or family members only with your written authorization.
How we protect it
We use reasonable administrative, technical, and physical safeguards. No method of transmission over the internet is completely secure.
How long we keep it
Inquiries that don’t become engagements are deleted after [PERIOD, e.g. 12 months]. Client records are kept as required by law and professional standards.
Your choices
You may ask us to access, correct, or delete the personal information we hold about you by contacting us below. Depending on where you live, you may have additional rights under state law.
Children
This website is not directed to children under 13. A parent or guardian may contact us on behalf of a minor.